Chatham-Kent, Ontario, Sept. 6, 2017 – YA, the industry market leader in delivering high-impact omni-channel marketing promotions for the nation’s most respected brands, has scheduled another job fair as it works to nearly double the size of its call center employee base in Chatham-Kent. YA is in the process of hiring approximately 130 call center associates, supervisors and managers, bringing the total employee base at the facility to approximately 300 people.
The job fair will be held from 10 a.m. to noon on Saturday, Sept. 9 at the company’s call center facility, located at 730 Richmond St., Chatham-Kent.
“Our business is growing exponentially, and the employees in our Chatham-Kent facility are a large reason for our success,” said YA President and CEO Chris Behrens. “We have invested millions of dollars to make this a state-of-the-art call center, and are proud of the employees who make the facility a success every day.”
To recognize outstanding performance, the company has promoted eight Chatham-Kent employees in the last couple months. Kelly Bayda has been promoted to Training Manager, Kayla Ebden has been promoted to Quality Assurance (QA) Supervisor, Kari Marshall has been promoted to QA Specialist, and the following people have been promoted to Training Assistants: Sneha Challa, Victoria Landuyt, William Kennedy, MacKenzie McGill.
“Working at YA is much more than just ‘having a job,’” said YA Vice President, Canada Contact Center, Tina Baeyens. “We offer employees clear career paths that will help them advance and grow.”
The workforce growth focuses on the addition of contact center agents and supervisors in support of inbound and outbound customer support. Wages and benefits are highly competitive.
Following are quotes from existing employees on what it’s like to work at YA’s Chatham-Kent contact center:
"YA has been for me almost like a second home. In my personal experience, I have been blessed with good friends and leaders who have always encouraged me and supported me in the areas where I needed help. To me that is priceless." - Marjorie Rodriguez, Business Specialist Support
"They say to choose a job that you love and you’ll never have to work a day in your life. I truly believe that I am in that place right now. There is support, no matter your title or position. We work hard, however, we never forget to “put a little fun in it.” If you love people, this is the right place for you." - Julie Mackenzie, Supervisor
"I LOVE the atmosphere of the entire staff. I feel like there are great opportunities to move up in any desired field. The staff is amazing to work with and they are always upbeat and willing to help. YA was definitely the right choice for me." - Mercedie Martin, Contact Center Associate
"I love this place. It took me no time at all to get involved in work and activities. The management staff are totally available to the front-line agents, the human resources team knows us by name, and the Operations Manager has an open door policy. Everyone is here to help. Where else can you find that? There is something different here, it’s better." - Stephen Hasson, Contact Center Associate
For 45 years, YA has been a leader in promotional marketing services. We deliver high-impact, data-driven, digital, social and mobile promotions, such as rebates and rewards, enter to win, referral and loyalty programs, to the nation’s most respected brands. With deep expertise across multiple industries, our end-to-end management of 3,500+ promotions each year creates tens of millions of consumer interactions annually. We then analyze these interactions to understand the drivers of consumer behavior. This makes us experts at turning even first-time customers into loyal brand advocates who take action, buy more and spread the word.